This entry was inspired by Julie's blog post today. :-)
I recently had an experience that calls to mind this term and what it means, or is supposed to mean. We've all had bad experiences with this and some folks have even come to expect it, sadly. So I was impressed yesterday when I experienced some real customer service. I recently bought a dress for an upcoming occasion and it didn't fit. I needed to return it, but there was no slip inside with any directions or address. Went to the website, sent an email, and got a return label, but still needed to ask a question. I called the number listed, but got a recording. With a sigh, I hung up and wondered how to solve this problem and get a timely refund. Within 5 minutes of my hanging up, I received a call from the company, from a REAL LIVE PERSON! She identified herself as someone from the company and said, "I see you called us. Is there anything I can do to help?" Right away I felt better. I knew this problem would be solved in a friendly, timely manner. THIS is the way it should always be, in my opinion.
